Tourist Information Officer Customer Services Clerks

The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

Administer sensitive personal information on customers securely and discreetly

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.

Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

Aid visitors by responding to their questions, giving satisfactory explanations, suggestions and recommendations.

Gather and compile relevant touristic information from a variety of sources.

Monitor with relevant stakeholders, such as business owners and government institutions to develop a cooperative product or promotion campaign.

Create documents such as leaflets, brochures or city guides to inform tourists about local, cultural, social and historical activities and places of interest.

Develop promotion activities to stimulate sales.

Create content for leaflets and tourism brochures, travel services and package deals.

Refer to prices for the client by researching and estimating fare rates.

Employ website traffic of social media such as Facebook and Twitter to generate attention and participation of existing and potential customers through discussion forums, web logs, microblogging and social communities …

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Attitude that puts customers at the centre of the business in all cases.

Arrange events in cooperation with local stakeholders which promote local culture and heritage.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or …

Compile and integrate media and text content into online and offline systems, such as websites, platforms, applications and social media, for publishing and distribution.

Exchange souvenirs for money by displaying them in an attractive way and communicating with customers.