Tour Organiser Customer Services Clerks

The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Administer sensitive personal information on customers securely and discreetly

Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

Help holidaymakers with their check-in and show them their accommodation.

Control tickets and travel documents, allocate seats and note food preferences of people on tour.

Schedule planning for a series of event dates, plan timetables, organise venues, accommodations and transportation for longer tours.

Brief groups of tourists on departure and arrival times as part of their itinerary.

Communicate with hotel personnel, transport companies and other relevant services well before arrival and ensure everything is accurately planned beforehand.

Arrange the enrolment in activities and attractions. Arrange payments and pre-bookings and distribute information leaflets.

Arrange the rent of cars or buses for groups and schedule timely departures and returns.

Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.

The study of touristic resources in a specific area and its potential for further development of new touristic services and events.

Recommended Books

1 book

Tourism Destination Development

Markus Pillmayer, Marion…

2024

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Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

Read maps effectively.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Take part in tourism fairs and exhibitions in order to promote, distribute and negotiate tourism services and packages.