Railway Sales Agent Customer Services Clerks

Know the geographic area in detail; know where different organisations carry out operations.

Know the product range of railway companies and use that knowledge in order to provide assistance to customers with problems or queries.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Handle petty cash for minor expenses and transactions required for the daily running of a business.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Adapt communication style to that of the recipient of the message in order to create a rapport.

Pay attention during customer interactions and interpret feedback.

Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

Communicate with customer service in a transparent and collaborative manner; monitor how service is operating; relay real-time information to customers.

Ensure high levels of safety awareness; use personal protection equipment; communicate with staff members and provide advice on health and safety issues.

Work with numbers and perform complex calculations. An understanding of the basics of maths is crucial.

Handle clients who become aggressive or who do not want to pay because they are not content about the service.

Obtain, enter and process customers' names, addresses and billing information.

Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.

Update message displays that show passenger information.

Express oneself using positive language in conversation; the way in which language is used may persuade customers.

Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can serve as sources of confidence in different situations.

Interpret the non-verbal communication signals of customers, e.g. to assess personality traits or current mood. Use observations to tailor services to the client.

Pursue highest possible quality of customer service; do what needs to be done to keep the customer satisfied.