Travel Consultant Customer Services Clerks

The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

Execute efficient search on the internet in order to gather relevant information and share it with others.

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

Persuade customers to buy additional or more expensive products.

Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one's own country or internationally.

Personalise and present custom-made travel packages for customer's approval.

Create custom-made itineraries, taking into account the specific needs and preferences of customers.

Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.

Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the …

Read maps effectively.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Monitor the design of marketing publications and materials for the promotion of tourism-related products.

Manage the printing of marketing publications and materials for the promotion of tourism-related products.

plan programmes, agendas, budgets, and services of an event according to customers' requirements.