Travel Consultant Customer Services Clerks
SaveWhat Does a Travel Consultant Do?
Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
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Where Do I Start?
Geographical Areas Relevant To Tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Travel Consultant
Essential Skills
Essential Skills
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EssentialGeographical Areas Relevant To Tourism knowledge
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
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EssentialApply Foreign Languages In Tourism skill
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Course recommendations coming soon.
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EssentialCarry Out Internet Research skill
Execute efficient search on the internet in order to gather relevant information and share it with others.
Course recommendations coming soon.
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EssentialGuarantee Customer Satisfaction skill
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Course recommendations coming soon.
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EssentialHandle Customer Complaints skill
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Course recommendations coming soon.
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EssentialIdentify Customer's Needs skill
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Course recommendations coming soon.
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EssentialMaintain Customer Records skill
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Course recommendations coming soon.
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EssentialMaintain Customer Service skill
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EssentialMaintain Relationship With Suppliers skill
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Course recommendations coming soon.
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EssentialMaintain Working Relationships skill
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
Course recommendations coming soon.
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EssentialProcess Booking skill
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Course recommendations coming soon.
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EssentialProcess Payments skill
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …
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EssentialProvide Tourism Related Information skill
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Course recommendations coming soon.
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EssentialUpsell Products skill
Persuade customers to buy additional or more expensive products.
Course recommendations coming soon.
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EssentialUse Customer Relationship Management Software skill
Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Course recommendations coming soon.
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EssentialAdvertise Travel Insurance skill
Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one's own country or internationally.
Course recommendations coming soon.
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EssentialCustomise Travel Package skill
Personalise and present custom-made travel packages for customer's approval.
Course recommendations coming soon.
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EssentialDevise Tailor-Made Tourism Itineraries skill
Create custom-made itineraries, taking into account the specific needs and preferences of customers.
Course recommendations coming soon.
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EssentialOversee Travel Arrangements skill
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
Course recommendations coming soon.
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EssentialSell Tourist Packages skill
Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.
Course recommendations coming soon.
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EssentialUse Global Distribution System skill
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
Course recommendations coming soon.
Optional Skills (5 of 12 displayed)
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OptionalAssist Clients With Special Needs skill
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Course recommendations coming soon.
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OptionalBuild Business Relationships skill
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Course recommendations coming soon.
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OptionalComply With Food Safety And Hygiene skill
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Course recommendations coming soon.
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OptionalManage Online Content skill
Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the …
Course recommendations coming soon.
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OptionalPerform Services In A Flexible Manner skill
Course recommendations coming soon.
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OptionalRead Maps skill
Read maps effectively.
Course recommendations coming soon.
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OptionalUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
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OptionalDemonstrate Intercultural Competences In Hospitality Services skill
Course recommendations coming soon.
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OptionalFollow Ethical Code Of Conduct In Tourism skill
Course recommendations coming soon.
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OptionalOversee The Design Of Touristic Publications skill
Monitor the design of marketing publications and materials for the promotion of tourism-related products.
Course recommendations coming soon.
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OptionalOversee The Printing Of Touristic Publications skill
Manage the printing of marketing publications and materials for the promotion of tourism-related products.
Course recommendations coming soon.
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OptionalPlan Events skill
plan programmes, agendas, budgets, and services of an event according to customers' requirements.
Course recommendations coming soon.