Ticket Sales Agent Customer Services Clerks

The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Administer sensitive personal information on customers securely and discreetly

Utilise computers, IT equipment and modern day technology in an efficient way.

Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

Persuade customers to buy additional or more expensive products.

Brief customers about changes, delays or cancellations of planned activities.

Follow the information about upcoming events, services or activities by checking information sheets and online communication.

Refer to prices for the client by researching and estimating fare rates.

Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.

Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

Master foreign languages to be able to communicate in one or more foreign languages.

Aid customers encountering difficulties with self-service ticketing machines.